Help centre

Frequently asked questions

Short, honest answers about our boards, shipping, customs and returns.

Our pieces

How they are made, and by whom.

What do you make?

Hand-carved chess sets, backgammon boards, 2-in-1 boards that play both games, chess and backgammon tables, and spare backgammon pieces. The same workshop also carves wall clocks, sculptures and small souvenirs.

Are your pieces really handmade?

Yes. Every piece is cut, carved, joined and finished by hand in Yerevan, Armenia, so no two are exactly alike. A board from the Ohanyan workshop passes through at least 14 stages, with a master at each step. That is why each one takes 1–2 weeks to make.

Who carves your pieces?

Most of our chess sets and backgammon boards are carved in the Yerevan workshop of Hrachya Ohanyan, National Master of woodcarving, who opened it in 1985. You can read his story on the Hrachya Ohanyan page. Each product page names the maker.

What woods and materials do you use?

Mostly solid walnut and beech, and a few pieces in oak. Some boards add epoxy resin, amber stones or bronze details; hardware is cast bronze or brass, and piece compartments are lined with velvet. Each product page lists its own materials.

Walnut or beech: which should I choose?

Walnut is dark, with a deep grain: the classic, heirloom look. Beech is pale and even, and shows fine carving and painted detail best. Many boards combine the two.

What is the Mount Ararat outline?

Many of our boards carry the silhouette of Mount Ararat: as the shape of the board itself, carved along its edge, or in relief across the field. It is Hrachya Ohanyan's signature design. Boards called “classic” are plain rectangles.

How do I look after a wooden board?

Keep it out of strong sun and away from heaters and damp, and wipe it with a soft, dry cloth. That is all a hand-carved board needs.

Backgammon

Boards, sizes and what is in the box.

What comes with a backgammon board?

Every backgammon board ships with its checkers, a dice set and a bag. The product page shows the exact checkers for that board.

What size backgammon board should I choose?

60 cm (23.6 in) is the full-size board most players choose for home and serious play. 50 cm (19.7 in) still plays comfortably and stores more easily. 40 cm and 30 cm boards are compact travel sets. Exact dimensions are on every product page.

Is nardi the same as backgammon?

Yes. Nardi, nard, tavla, tawla and shesh besh are all names for the same game, played on the same board. Any of our backgammon boards works for each of them.

Can I buy checkers or a dice set on their own?

Yes. Our backgammon pieces collection has hand-made checkers and dice sets, as a replacement or an upgrade for any board.

Do you make backgammon tables?

Yes. Our backgammon tables are freestanding furniture with the board built into the top. Tables travel by insured furniture freight.

Chess

Sets, pieces and tables.

What comes with a chess set?

Every chess set comes with all 32 pieces. Most sets store them in a velvet-lined compartment under the lid, and a few have a built-in drawer.

What sizes do your chess sets come in?

Most chess sets run from 30 to 50 cm, with a few larger boards. Every product page lists the exact dimensions, and custom sizes are possible on request.

Can I buy chess pieces on their own?

Yes. Our chess pieces come as a full set of 32 in beech and walnut with velvet bases, in five sizes for boards from 24 to 60 cm.

Do you have a board for both chess and backgammon?

Yes. Our chess and backgammon sets have the chessboard on the outside and the backgammon field inside, so one board plays both games, with the pieces for both.

Do you make chess tables?

Yes. Our chess tables are freestanding furniture with the board built into the top, some with carved bronze pieces. Each page lists its own dimensions.

Custom orders & gifts

Engraving, custom work and help choosing.

Do you accept custom orders?

Yes. Tell us what you have in mind on WhatsApp (+374 41 777 882) or at contact@lionlaurel.com, and we will talk through the size, wood and engraving with you.

Can I add an engraving?

Many pieces can carry a name, a date or a few words. Choose the engraving option on the product page. Engraved pieces are made just for you, so they can only be returned if they arrive faulty.

Can you help me choose a gift?

Yes. Our Gift Finder asks four short questions (who it is for, the game, the budget, the look) and gives you a shortlist with delivery dates. Or message us and we will pick a few boards with you.

Can I talk to someone before I buy?

Yes. Call or message us on WhatsApp at +374 41 777 882 for a personal consultation about any piece. We are happy to send more photos, help with size and engraving, and answer any question.

Shipping & customs

Costs, timing, tracking and duties.

Do you ship worldwide?

Yes, we ship worldwide from Armenia with secure packaging and tracked, insured delivery.

How much does shipping cost?

Shipping is free to the US, Canada and all of Europe; other countries pay a flat $100 for tracked delivery, and Brazil, Chile and New Zealand pay $200, with no minimum. Orders over $600 travel by express courier with signature, free (except Brazil, Chile and New Zealand).

How long does delivery take?

Every piece is handmade and handcrafted for you, so it takes 1–2 weeks to make. Delivery then takes about 7–9 business days to the US, Canada, Europe and the UK; other regions may take a little longer. Tables travel by insured furniture freight and arrive about 2–4 weeks after they are finished.

Will I pay customs duties or import taxes?

Your order ships from Armenia. US and EU orders are delivered duties paid: we cover the import duties and taxes, so there is nothing to pay on arrival. In the UK, import VAT applies on orders over £135; elsewhere any import fees are set by your country. If you would like an estimate before you order, write to us on WhatsApp (+374 41 777 882) or at contact@lionlaurel.com.

Which carriers do you use?

DHL Express and FedEx, fully tracked and insured. Tables go by specialist furniture freight.

How do I track my order?

You'll receive a tracking number by email as soon as your order ships, with live updates through DHL or FedEx.

Will my order arrive safely?

Yes. We pack every piece by hand with extra padding, and every parcel is tracked and insured. If anything arrives damaged, send us a few photos and we will replace it or refund you in full.

Returns, payment & help

Returns, refunds, payment and how to reach us.

What is your return policy?

You can return any order within 30 days of delivery, for any reason, worldwide. If an item arrives faulty, damaged or wrong, the return is free and you choose a replacement or a full refund; for change-of-mind returns the item should be unused in its original packaging and you cover return shipping. EU and UK customers also keep their full statutory rights, including a 14-day withdrawal right. Engraved pieces, custom commissions and gift cards can't be returned unless they arrive faulty. See our refund policy for details.

How do I start a return?

Email contact@lionlaurel.com with your order number (and a few photos if something arrived damaged). Please write to us before you send anything back, and we will tell you exactly how to return it.

When will I get my refund?

Approved refunds go back to your original payment method within 14 days. There are no restocking fees.

What payment methods do you accept?

All major credit and debit cards, plus Apple Pay and Google Pay, all through Shopify's secure checkout.

Is payment secure?

Yes, all payments are processed through secure and trusted payment systems.

How fast do you reply?

A real person answers, usually within 30 minutes on WhatsApp (+374 41 777 882). Email contact@lionlaurel.com works too.

Still have a question?

Write to us. A real person answers, usually within 30 minutes on WhatsApp.