What products do you make?
Handmade luxury chess sets, backgammon boards, and chess tables, hand-crafted in Armenia.
Are your products handmade?
Yes. Every piece is handmade and handcrafted for you in Armenia, which is why each one takes 1–2 weeks to make.
Who carves your pieces?
Most of our chess sets and backgammon boards are hand-carved in the Yerevan workshop of master carver Hrachya Ohanyan. You can read his story on our Hrachya Ohanyan page.
What materials do you use?
Mostly solid beech and walnut, carved by hand. Some boards add epoxy resin, amber stones or bronze details, and each product page lists its own materials.
What sizes do the boards come in?
Backgammon boards run from compact 30–40 cm travel sets to full-size 50–60 cm boards; chess sets typically run 30–50 cm. Each product page lists exact dimensions, and custom sizes are possible on request.
Do you accept custom orders?
Yes. Tell us what you have in mind on WhatsApp (+374 41 777 882) or at contact@lionlaurel.com, and we will talk through the size, wood and engraving with you.
Can I talk to someone before I buy?
Yes. Call or message us on WhatsApp at +374 41 777 882 for a personal consultation about any piece. We are happy to send more photos, help with size and engraving, and answer any question.
How much does shipping cost?
Shipping is free to the US, Canada and all of Europe; other countries pay a flat $100 for tracked delivery, and Brazil, Chile and New Zealand pay $200, with no minimum. Orders over $600 travel by express courier with signature, free (except Brazil, Chile and New Zealand).
How long does delivery take?
Every piece is handmade and handcrafted for you, so it takes 1–2 weeks to make. Delivery then takes about 7–9 business days to the US, Canada, Europe and the UK; other regions may take a little longer. Tables travel by insured furniture freight and arrive about 2–4 weeks after they are finished.
How do I track my order?
You'll receive a tracking number by email as soon as your order ships, with live updates through DHL or FedEx.
Will I pay customs duties or import taxes?
Your order ships from Armenia. US and EU orders are delivered duties paid: we cover the import duties and taxes, so there is nothing to pay on arrival. In the UK, import VAT applies on orders over £135; elsewhere any import fees are set by your country. If you would like an estimate before you order, write to us on WhatsApp (+374 41 777 882) or at contact@lionlaurel.com.
Will my order arrive safely?
Yes. We pack every piece by hand with extra padding, and every parcel is tracked and insured. If anything arrives damaged, send us a few photos and we will replace it or refund you in full.
What is your return policy?
You can return any order within 30 days of delivery, for any reason, worldwide. If an item arrives faulty, damaged or wrong, the return is free and you choose a replacement or a full refund; for change-of-mind returns the item should be unused in its original packaging and you cover return shipping. EU and UK customers also keep their full statutory rights, including a 14-day withdrawal right. Engraved pieces, custom commissions and gift cards can't be returned unless they arrive faulty. See our refund policy for details.
What payment methods do you accept?
All major credit and debit cards, plus Apple Pay and Google Pay, all through Shopify's secure checkout.
Is payment secure?
Yes, all payments are processed through secure and trusted payment systems.